Bourbon terms and conditions
Return / Refund Policy
If you are unhappy with your product, you can return it to us within 14 days of receiving it for a full refund (excluding outward and return shipping charges). The contents of the box must be unopened (seals cannot be broken).
We use UPS/DPD for deliveries. Their service is not guaranteed to be on time. Indicative delivery times on our site are based on timely delivery by our partners, however, sometimes delays can happen which are outside our control.
We make shipments on a Monday and Wednesday each week. All orders before 12 pm on a Monday will be shipped that day and delivered within 1-2 days. All orders before 12 pm on a Wednesday will be shipped that day and delivered within 1-2 days. On bank holidays, the start of week shipments is done on Tuesday rather than Monday.
If you have feedback on your order, we would be delighted if you could email us at firstname.lastname@example.org.